Our Mission: Simple, Fair & Sustainable Repair
Fair-Repair is a marketplace for independent repairers in Belgium and the Netherlands. Through our marketplace, we lower the barriers for repairing electronic devices.
We believe that every repair should be easy, fast, and transparent to find for the consumer. Whether it's smartphones, laptops, appliances, or other electronic devices, we make it our mission to make repairing the simplest choice.
Why does Fair-Repair exist?
When a device breaks down, a frustrating online search often begins. You have to scour multiple websites, compare prices, and request quotes, without certainty about the repairer's expertise. This takes time and creates uncertainty.
The great repair research confirms this: 86% of people want repairing to be easier. The intention to repair is there, but the barriers are too high, which too often leads to buying a new device.
The biggest barriers to repair are:
“I don't know where to go.”
51.2% of Flemish people do not find the right repairer easily enough.
“Repairs take too long.”
This is a misconception! Thanks to direct online appointments via our platform, your device is often ready within the hour in consultation with the repairer.
“Repairs are too expensive.”
Without comparison, it is difficult to determine the right price.
“It is unclear where I can get advice.”
Via our own community and the platform, you get a quick answer to all your questions, directly from the experts.
The Fair-Repair Solution
Fair-Repair removes all these barriers and transforms the repair market. On our marketplace, the consumer finds quickly and specifically the right, vetted repairer using advanced filters and transparent price information. You find a clear list of professionals offering the service you seek. With a few clicks, you can make an appointment and, if desired, pay online.
By lowering these barriers, we make the sustainable choice the simplest choice. Every repair is good for your wallet, reduces the e-waste pile, and lowers CO2 emissions.
Founder
Jens De Backer
With a passion for sustainability and technology, I am committed to making the repair market more transparent and accessible for everyone.
Contact me on LinkedInThe 4 Pillars of Fair-Repair
We are building a fair and accessible repair landscape on four fundamental pillars
1. Fair Price
- Transparent Price Range: We centralize prices from different repairers in one place. Repairs vary in price, and we show you the range.
- Quick Comparison: You see immediately what the costs are for your specific repair, so you can quickly make a budget-friendly choice.
2. Fair Quality
- Part Transparency: Our repairers indicate for every service what quality repair part they offer (Original, Refurbished, Pulled, or Aftermarket).
- No Surprises: You know exactly what you are paying for and what lifespan to expect.
3. Fair Choice
- Independent Platform: We are a neutral marketplace. We do not force any specific repairer on you.
- Complete Overview: You get a complete overview of all available and verified options in your region, keeping full control over your repair.
4. Fair Accessibility
- Always Nearby: Our geographical filters ensure you always find the closest, best-rated specialist.
- Easy Booking & Payment: By offering the option for online appointments and payments, we make the entire repair process as simple as ordering a new product. This guarantees the best user experience in the repair market.
How do we select our repairers?
Not every repairer just gets on our platform. We use a strict screening process to ensure you always work with reliable, transparent, and qualified professionals. Discover how our quality assurance works and what it means for you.
Read more about our quality assuranceReady to repair instead of replace?
Find the right repairer near you and contribute to a more sustainable future.
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